1. What Are Cookies?
Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better browsing experience by remembering your preferences and understanding how you use our site.
2. Types of Cookies We Use
2.1 Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled:
- Session cookies: Maintain your session while browsing
- Security cookies: Protect against fraud and maintain security
- Load balancing cookies: Ensure optimal site performance
2.2 Functional Cookies
These cookies enhance your browsing experience by remembering your preferences:
- Language preferences: Remember your language selection
- Location data: Provide location-relevant content
- Form data: Remember information you've entered in forms
- Accessibility settings: Maintain your accessibility preferences
2.3 Analytics Cookies
We use analytics cookies to understand how visitors interact with our website:
- Google Analytics: Track website usage and performance
- Page views: Count visits and popular content
- User behavior: Understand navigation patterns
- Performance metrics: Monitor site speed and functionality
2.4 Marketing Cookies
These cookies help us deliver relevant advertisements and measure campaign effectiveness:
- Google Ads: Show relevant advertisements
- Facebook Pixel: Track conversions and optimize ads
- Remarketing cookies: Display targeted ads to previous visitors
- Conversion tracking: Measure advertising effectiveness
3. Cookie Banner and Consent
When you first visit our website, you'll see a cookie consent banner that explains our use of cookies. You can:
- Accept all cookies by clicking "Accept"
- Learn more about our cookie practices
- Manage your cookie preferences through browser settings
4. Third-Party Cookies
We use several third-party services that may place cookies on your device:
4.1 Google Services
- Google Analytics: Website analytics and reporting
- Google Ads: Advertising and remarketing
- Google Maps: Location services and directions
4.2 Social Media
- Facebook: Social sharing and advertising pixels
- Instagram: Social media integration
- Twitter: Social sharing functionality
4.3 Other Services
- Payment processors: Secure payment handling
- Email services: Newsletter and communication tools
- Customer support: Live chat and help desk features
5. Cookie Retention
Different types of cookies are stored for different periods:
- Session cookies: Deleted when you close your browser
- Persistent cookies: Stored for a specified period (typically 1-24 months)
- Analytics cookies: Usually retained for 2 years
- Marketing cookies: Typically stored for 30-90 days
6. Managing Your Cookie Preferences
6.1 Browser Settings
You can control cookies through your browser settings:
- Chrome: Settings > Privacy and security > Cookies
- Firefox: Options > Privacy & Security > Cookies
- Safari: Preferences > Privacy > Cookies
- Edge: Settings > Site permissions > Cookies
6.2 Opt-Out Options
You can opt out of specific tracking services:
7. Impact of Disabling Cookies
Disabling certain cookies may affect your experience on our website:
- Some features may not function properly
- You may need to re-enter information repeatedly
- Personalized content may not be available
- We cannot remember your preferences
8. Mobile Devices and Apps
On mobile devices, similar technologies to cookies may be used:
- Local storage: Browser-based storage
- Device identifiers: Unique device identification
- App preferences: Settings within mobile applications
9. Updates to This Policy
We may update this Cookie Policy to reflect changes in technology or regulations. Updates will be posted on this page with a revised "last updated" date.
10. International Transfers
Some of our third-party service providers may process cookie data outside of Canada. We ensure appropriate safeguards are in place for such transfers.
11. Contact Information
If you have questions about our use of cookies, please contact us:
12. Your Rights
You have the right to:
- Know what cookies are placed on your device
- Withdraw consent for non-essential cookies
- Request deletion of cookie data
- File complaints with relevant authorities