1. Our Commitment to Accessibility
Playenda is committed to ensuring that our website and yacht charter services are accessible to all users, including those with disabilities. We believe that everyone should be able to experience the beauty of Canada's waters, regardless of their abilities.
2. Accessibility Standards
We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and the Accessibility for Ontarians with Disabilities Act (AODA) requirements. Our website is designed to be:
- Perceivable: Information is presented in ways that users can perceive
- Operable: Interface components are operable by all users
- Understandable: Information and interface operation are understandable
- Robust: Content can be interpreted by assistive technologies
3. Website Accessibility Features
3.1 Navigation and Structure
- Clear, consistent navigation throughout the site
- Logical heading structure (H1, H2, H3, etc.)
- Skip navigation links for screen reader users
- Breadcrumb navigation where appropriate
- Descriptive page titles and meta descriptions
3.2 Visual Design
- High contrast color combinations meeting WCAG standards
- Readable font sizes and clear typography
- Content that doesn't rely solely on color to convey information
- Responsive design that works on various screen sizes
- Text that can be resized up to 200% without loss of functionality
3.3 Interactive Elements
- Keyboard navigation support for all interactive elements
- Clear focus indicators for keyboard users
- Descriptive link text and button labels
- Form labels properly associated with input fields
- Error messages that are clear and helpful
3.4 Media and Content
- Alternative text (alt text) for all meaningful images
- Captions and transcripts for video content when available
- Audio descriptions for video content where appropriate
- Content that doesn't flash or blink excessively
4. Assistive Technology Compatibility
Our website is designed to work with various assistive technologies, including:
- Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
- Voice recognition software
- Keyboard navigation tools
- Screen magnification software
- Switch navigation devices
5. Yacht Charter Accessibility
5.1 Vessel Accommodations
We work to accommodate guests with disabilities on our yacht charters:
- Accessible boarding assistance when possible
- Wheelchair-accessible vessels in our fleet
- Accessible restroom facilities on select yachts
- Flexible seating arrangements
- Communication assistance for hearing-impaired guests
5.2 Pre-Charter Planning
- Detailed accessibility information provided upon request
- Custom accessibility assessments for specific needs
- Coordination with accessibility equipment providers
- Staff training on disability awareness and assistance
6. Current Accessibility Efforts
We are continuously working to improve accessibility through:
- Regular accessibility audits and testing
- User feedback integration and response
- Staff training on accessibility best practices
- Technology updates to improve compatibility
- Partnerships with accessibility organizations
7. Known Limitations
We acknowledge that some areas of our website and services may have accessibility limitations:
- Some third-party embedded content may not be fully accessible
- Older yacht vessels may have physical accessibility constraints
- Weather-dependent activities may limit some accommodations
- Real-time interactive maps may have screen reader limitations
We are actively working to address these limitations and welcome your feedback on improvements.
8. Feedback and Assistance
We welcome your feedback on the accessibility of our website and services. If you encounter any accessibility barriers or need assistance, please contact us:
9. Alternative Communication Methods
If you prefer alternative communication methods, we offer:
- Email correspondence for detailed planning
- Text messaging for quick updates
- Video calls for visual communication
- In-person consultations when possible
- Sign language interpretation (arranged in advance)
10. Third-Party Content
Our website may include content from third-party providers (maps, payment processors, social media). While we strive to choose accessible providers, we cannot guarantee the accessibility of all third-party content. We welcome reports of accessibility issues with any content on our site.
11. Mobile Accessibility
Our mobile website and any future mobile applications are designed with accessibility in mind:
- Touch targets meet minimum size requirements
- Gestures have keyboard alternatives
- Content adapts to different screen orientations
- Voice control compatibility where supported
12. Ongoing Improvements
Accessibility is an ongoing effort. Our improvement plans include:
- Regular accessibility testing with real users
- Quarterly accessibility audits
- Staff accessibility training updates
- Technology upgrades to improve accessibility
- Expansion of accessible yacht options
13. Enforcement and Compliance
If you wish to report an accessibility issue or are not satisfied with our response, you may contact:
- Accessibility for Ontarians with Disabilities Act (AODA) enforcement
- Canadian Human Rights Commission
- Ontario Human Rights Commission
14. Document Accessibility
We strive to make all our documents accessible, including:
- PDF documents with proper structure and alt text
- Alternative formats upon request (large print, audio, Braille)
- Plain language versions of complex documents
- Document summaries for lengthy materials